Exceptional Master Plumbing Company in Rochester, NY, and Nearby Areas

Our pipes had frozen due to bad wind and cold weather. We called Roto Rooter first due to having used them in the past. They came out for an hour and couldn't fix the problem but still charged us a hefty sum. Craig Faulks was my next plumbing choice suggested by google. Let me tell you, they were here within an hour, they gave us three viable options to fix the problem. One short term, two long term and both in depth. After picking the option that was best for us, our plumber (Nick) went right to work. We had water back within an hour of him working, have the peace of mind of a job well done and look forward to working with him and this company in the future. I'll never go anywhere else again. Excellent service. While it may not be the cheapest out there, the quality is worth the price. AND the flat rate is everything!

Craig Faulks Plumbing were quick, detail-oriented and informative about the issues I had with my overflowing basement problem. Scheduling and completing the work my home needed was very appreciated! I highly recommend their services

Craig Faulks Plumbing were excellent! He quickly took care of our sink and cleaned up afterwards. He was courteous, knowledgeable and very accommodating. I am very satisfied with their work and have used them on 2 plumbing jobs already. Highly recommend them.

I trust Craig Faulks implicitly with all of my plumbing work. He has winterized and redone all of the pipes. He is always timely and professional. I especially appreciate the fact that he will take the time to explain work to me. I highly recommend his work!

I was told they would be there between the hours of 2 and 4 PM, they were there within those hours. They fixed the issue in less than an hour or two. What can I say? They did what they said they were going to do in the time they said they were going to do it. That alone gets five stars from me. Jake was my plumber, he communicated with me over the phone clearly, everything was done over the phone and via email and text. The tenants are happy with the work. So I’m happy with the work.

I felt like I’d known the Plummer for years. So personable and extremely knowledgeable. Explaining, was so systematically presented, made perfect sense, and I had more than one option to choose from. Whatever your budget allows, there’s one to fit your needs. Highly recommend!

I needed the intake lines replaced that was done efficiently . The tub needed to be repaired also ... a leaky faucet.. The necessary part was not available so I had a new faucet put in there. That was quite a job it required opening up a wall .Jake did manage to get it repaired and also replaced the bathroom sink faucet which was old and worn. the whole project took about three hours and is now in good working order

The service was excellent. Jake did a great job. He did the job that we called for plus checked out everything to make recommendations to save us from future emergencies. He was not trying to push his services on me, but just trying to give me a peace of mind. I will welcome him back for all of my future plumbing needs!

Nick did a great job diagnosing and repairing our drain issue. He was prompt, courteous and clean. We would definitely call again!

An Awesome company to work with. Responses quickly and provided updates every step of the way. Thank you!

We have used Craig for three jobs/projects so far and we could not ask for nicer more professional plumber. He was able to come at odd hours, explained everything he was going to do and left the place cleaner than he found it.
I recommend him 100%

They came out on a Sunday Morning and did a fantastic job. My basement has never been dryer. Great job !!

Showed up very quickly Craig was polite and experienced after we found the problem he had multiple game plans to solve the issue and worked through them swiftly I will be recommending and calling again for any future issues

Craig Faulks, a "Master Plumber", is a True!! Professional!!. Craig is very efficient, polite, courteous. He installed a New Commercial Hot water Tank-(propane) a few months back, that works terrifically. Two days ago, Craig had one of His employees, Jake, replace the Main Water Valve to our home, and fix a leaking, toilet, shut off valve, I installed hours before. Jake also is a True!! Professional!!. I Highly!! recommend!!, Craig and His employees, for ANY, plumbing issue.